/* Asistente PFDigital — burbuja y panel del chat de soporte (spec agente-soporte-ia, sprint 1).
   Solo tokens del tema (PfDigitalTheme) vía variables de MudBlazor. */

.pf-support-chat__fab {
    position: fixed !important;
    right: 24px;
    bottom: 24px;
    z-index: calc(var(--mud-zindex-appbar) + 1);
    box-shadow: var(--mud-elevation-6);
}

.pf-support-chat__panel {
    position: fixed;
    right: 24px;
    bottom: 24px;
    z-index: calc(var(--mud-zindex-appbar) + 2);
    width: 400px;
    max-width: calc(100vw - 32px);
    height: min(640px, calc(100vh - var(--mud-appbar-height) - 48px));
    display: flex;
    flex-direction: column;
    background: var(--mud-palette-surface);
    color: var(--mud-palette-text-primary);
    border: 1px solid var(--mud-palette-lines-default);
    border-radius: var(--mud-default-borderradius);
    box-shadow: var(--mud-elevation-12);
    overflow: hidden;
}

.pf-support-chat__header {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 8px 12px 16px;
    border-bottom: 1px solid var(--mud-palette-lines-default);
}

.pf-support-chat__avatar {
    width: 36px;
    height: 36px;
    flex-shrink: 0;
    border-radius: 50%;
    display: grid;
    place-items: center;
    background: var(--mud-palette-primary);
    color: var(--mud-palette-primary-text);
}

.pf-support-chat__titles { flex: 1 1 auto; min-width: 0; }

.pf-support-chat__title {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
    line-height: 1.3;
}

.pf-support-chat__subtitle {
    display: block;
    font-size: 0.75rem;
    color: var(--mud-palette-text-secondary);
}

.pf-support-chat__body {
    flex: 1 1 auto;
    overflow-y: auto;
    background: var(--mud-palette-background);
    display: flex;
    flex-direction: column-reverse; /* mantiene a la vista el último mensaje */
}

.pf-support-chat__log { padding: 12px; display: flex; flex-direction: column; gap: 10px; }

.pf-support-chat__center { display: grid; place-items: center; padding: 32px; }

.pf-support-chat__welcome p { margin: 0 0 8px; font-size: 0.875rem; line-height: 1.5; }
.pf-support-chat__hint { color: var(--mud-palette-text-secondary); }

.pf-support-chat__suggestions { display: flex; flex-direction: column; gap: 8px; }

.pf-support-chat__suggestion {
    display: block;
    width: 100%;
    text-align: left !important;
    font: inherit;
    font-size: 0.875rem;
    padding: 8px 12px;
    border-radius: var(--mud-default-borderradius);
    border: 1px solid var(--mud-palette-lines-default);
    background: var(--mud-palette-surface);
    color: var(--mud-palette-primary);
    cursor: pointer;
}
.pf-support-chat__suggestion:hover:not(:disabled) { border-color: var(--mud-palette-primary); }
.pf-support-chat__suggestion:focus-visible { outline: 2px solid var(--mud-palette-primary); outline-offset: 2px; }
.pf-support-chat__suggestion:disabled { opacity: 0.6; cursor: default; }

.pf-support-chat__typing {
    display: flex;
    align-items: center;
    font-size: 0.8125rem;
    color: var(--mud-palette-text-secondary);
    padding: 4px 8px;
}

.pf-support-chat__footer {
    padding: 8px 12px 10px;
    border-top: 1px solid var(--mud-palette-lines-default);
    background: var(--mud-palette-surface);
}

.pf-support-chat__composer { display: flex; align-items: center; gap: 4px; }
.pf-support-chat__input { flex: 1 1 auto; margin: 0 !important; }

.pf-support-chat__quota { font-size: 0.75rem; color: var(--mud-palette-warning-darken); margin-bottom: 6px; }

.pf-support-chat__disclaimer {
    font-size: 0.6875rem;
    color: var(--mud-palette-text-secondary);
    text-align: center;
    margin-top: 4px;
}

/* Mensajes */
.pf-support-msg { display: flex; flex-direction: column; max-width: 88%; }
.pf-support-msg--user { align-self: flex-end; align-items: flex-end; }
.pf-support-msg--assistant { align-self: flex-start; align-items: flex-start; }

.pf-support-msg__bubble {
    padding: 8px 12px;
    border-radius: var(--mud-default-borderradius);
    font-size: 0.875rem;
    line-height: 1.5;
    overflow-wrap: anywhere;
    white-space: pre-wrap;
}
.pf-support-msg--user .pf-support-msg__bubble {
    background: var(--mud-palette-primary);
    color: var(--mud-palette-primary-text);
    border-bottom-right-radius: 4px;
}
.pf-support-msg--assistant .pf-support-msg__bubble {
    background: var(--mud-palette-surface);
    border: 1px solid var(--mud-palette-lines-default);
    border-bottom-left-radius: 4px;
}
.pf-support-msg__markdown { white-space: normal; }
.pf-support-msg__markdown p { margin: 0 0 6px; }
.pf-support-msg__markdown p:last-child { margin-bottom: 0; }
.pf-support-msg__markdown ol,
.pf-support-msg__markdown ul { margin: 4px 0 6px; padding-left: 20px; }

.pf-support-msg__consulted {
    display: flex;
    align-items: center;
    gap: 4px;
    font-size: 0.75rem;
    color: var(--mud-palette-text-secondary);
    margin-bottom: 4px;
}

.pf-support-msg__links { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.pf-support-msg__feedback { display: flex; gap: 0; margin-top: 2px; }

.visually-hidden {
    position: absolute !important;
    width: 1px; height: 1px;
    padding: 0; margin: -1px;
    overflow: hidden; clip: rect(0, 0, 0, 0);
    white-space: nowrap; border: 0;
}

/* Teléfono: sobre la barra inferior; el panel ocupa la pantalla. */
@media (max-width: 959.98px) {
    .pf-support-chat__fab { right: 16px; bottom: calc(56px + 16px + env(safe-area-inset-bottom)); }
}

@media (max-width: 599.98px) {
    .pf-support-chat__panel {
        inset: 0;
        width: 100%;
        max-width: none;
        height: 100%;
        border-radius: 0;
        border: none;
    }
}

/* Sprint 3: pestañas, "Hablar con una persona" y solicitudes. */
.pf-support-chat__tabs { display: flex; border-bottom: 1px solid var(--mud-palette-lines-default); background: var(--mud-palette-surface); }
.pf-support-chat__tab {
    flex: 1 1 0; padding: 10px 8px; font: inherit; font-size: 0.875rem; font-weight: 600; cursor: pointer;
    background: none; border: none; border-bottom: 2px solid transparent; color: var(--mud-palette-text-secondary);
}
.pf-support-chat__tab--active { color: var(--mud-palette-primary); border-bottom-color: var(--mud-palette-primary); }
.pf-support-chat__tab:focus-visible { outline: 2px solid var(--mud-palette-primary); outline-offset: -2px; }
.pf-support-chat__body--top { flex-direction: column; }

.pf-support-chat__footer-row { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-top: 4px; flex-wrap: wrap; }
.pf-support-chat__footer-row .pf-support-chat__disclaimer { margin-top: 0; text-align: right; }
.pf-support-chat__human {
    display: inline-flex; align-items: center; gap: 4px; font: inherit; font-size: 0.75rem; font-weight: 600;
    color: var(--mud-palette-primary); background: none; border: none; padding: 2px 0; cursor: pointer;
}
.pf-support-chat__human:disabled { opacity: 0.5; cursor: default; }
.pf-support-chat__human:focus-visible { outline: 2px solid var(--mud-palette-primary); outline-offset: 2px; }

.pf-support-ticket-form {
    border: 1px solid var(--mud-palette-primary); border-radius: var(--mud-default-borderradius);
    background: var(--mud-palette-surface); padding: 12px;
}
.pf-support-ticket-form__title { display: flex; align-items: center; gap: 6px; font-weight: 700; font-size: 0.875rem; }
.pf-support-ticket-form__hint { font-size: 0.75rem; color: var(--mud-palette-text-secondary); margin: 4px 0 8px; }
.pf-support-ticket-form__actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 8px; }

.pf-support-chat__created {
    display: flex; align-items: center; gap: 6px; flex-wrap: wrap; font-size: 0.8125rem; padding: 8px 10px;
    border-radius: var(--mud-default-borderradius); background: var(--mud-palette-surface); border: 1px solid var(--mud-palette-success);
}

.pf-support-tickets { padding: 12px; }
.pf-support-tickets__empty { text-align: center; color: var(--mud-palette-text-secondary); font-size: 0.875rem; padding: 24px 8px; }
.pf-support-tickets__list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.pf-support-tickets__row {
    width: 100%; text-align: left; font: inherit; cursor: pointer; display: flex; flex-direction: column; gap: 2px;
    padding: 10px 12px; border-radius: var(--mud-default-borderradius);
    border: 1px solid var(--mud-palette-lines-default); background: var(--mud-palette-surface); color: var(--mud-palette-text-primary);
}
.pf-support-tickets__row:hover { border-color: var(--mud-palette-primary); }
.pf-support-tickets__row:focus-visible { outline: 2px solid var(--mud-palette-primary); outline-offset: 2px; }
.pf-support-tickets__row-top { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.pf-support-tickets__number { font-size: 0.75rem; font-weight: 700; color: var(--mud-palette-text-secondary); }
.pf-support-tickets__title { font-weight: 600; font-size: 0.875rem; }
.pf-support-tickets__meta { font-size: 0.75rem; color: var(--mud-palette-text-secondary); }
.pf-support-tickets__status { font-size: 0.6875rem; font-weight: 700; padding: 2px 8px; border-radius: 999px; background: var(--mud-palette-action-default-hover); }
.pf-support-tickets__status--open, .pf-support-tickets__status--inprogress { background: var(--mud-palette-info-lighten); color: var(--mud-palette-info-darken); }
.pf-support-tickets__status--waitingcustomer { background: var(--mud-palette-warning-lighten); color: var(--mud-palette-warning-darken); }
.pf-support-tickets__status--resolved { background: var(--mud-palette-success-lighten); color: var(--mud-palette-success-darken); }
.pf-support-tickets__detail-title { font-size: 1rem; margin: 4px 0 2px; }
.pf-support-tickets__thread { display: flex; flex-direction: column; gap: 10px; margin-top: 12px; }
.pf-support-tickets__author { font-size: 0.6875rem; color: var(--mud-palette-text-secondary); margin-bottom: 2px; }
.pf-support-tickets__sla { font-size: 0.75rem; color: var(--mud-palette-text-secondary); margin: 6px 0 0; }
.pf-support-msg--internal .pf-support-msg__bubble { background: var(--mud-palette-warning-lighten) !important; color: var(--mud-palette-text-primary) !important; border: 1px dashed var(--mud-palette-warning); }
.pf-clickable-row { cursor: pointer; }

/* Sprint 4: métricas del soporte (/appadmin/soporte-metricas). Una serie: un tono (primario), sin leyenda. */
.pf-metrics__kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 12px; }
.pf-metrics__kpi {
    display: flex; flex-direction: column; gap: 2px; padding: 14px 16px;
    background: var(--mud-palette-surface); border: 1px solid var(--mud-palette-lines-default); border-radius: var(--mud-default-borderradius);
}
.pf-metrics__kpi--alert { border-color: var(--mud-palette-error); }
.pf-metrics__kpi-label { font-size: 0.75rem; color: var(--mud-palette-text-secondary); font-weight: 600; }
.pf-metrics__kpi-value { font-size: 1.75rem; font-weight: 700; line-height: 1.2; color: var(--mud-palette-text-primary); display: flex; align-items: center; }
.pf-metrics__kpi-hint { font-size: 0.75rem; color: var(--mud-palette-text-secondary); }

.pf-metrics__chart { position: relative; margin-top: 12px; padding-left: 28px; }
.pf-metrics__axis-max { position: absolute; left: 0; top: 0; font-size: 0.6875rem; color: var(--mud-palette-text-secondary); }
.pf-metrics__bars {
    height: 160px; display: flex; align-items: flex-end; gap: 2px;
    border-bottom: 1px solid var(--mud-palette-lines-default);
    background-image: linear-gradient(to bottom, var(--mud-palette-lines-default) 1px, transparent 1px);
    background-size: 100% 50%;
}
.pf-metrics__bar-slot { flex: 1 1 0; height: 100%; display: flex; align-items: flex-end; min-width: 3px; cursor: default; }
.pf-metrics__bar { width: 100%; max-width: 24px; margin: 0 auto; background: var(--mud-palette-primary); border-radius: 4px 4px 0 0; min-height: 0; }
.pf-metrics__bar-slot:hover .pf-metrics__bar { background: var(--mud-palette-primary-darken); }
.pf-metrics__xlabels { display: flex; justify-content: space-between; font-size: 0.6875rem; color: var(--mud-palette-text-secondary); margin-top: 4px; }